process

Despite the fact that the IT industry is light years ahead of Broadcast Engineering in implementing service management processes and general governance, individual IT departments still experience resistance. Reichental relays recent experience with the difficulties in putting a governance program in place at O’Reilly Media. When you read through the article, try substituting Engineering every time he says IT. ...

One of the big components of Service Management is defining processes for supporting technology. You set up a process for documenting changes, a process for requesting new services, a process for implementing that new service, etc…. That scares many broadcasters. We jump to the conclusion that a process is going to be some long, arduous quest for managerial approval that grinds to a halt every time we have to ask a new person for input. ...