A Few Words About Processes
One of the big components of Service Management is defining processes for supporting technology. You set up a process for documenting changes, a process for requesting new services, a process for implementing that new service, etc…. That scares many broadcasters. We jump to the conclusion that a process is going to be some long, arduous quest for managerial approval that grinds to a halt every time we have to ask a new person for input. ...